"What if I need to return after I order tires online?"

We get this question a lot when our customers choose to order tires online. And while we stand behind our products and the methods we use to ship them, we realize that the system (despite our best efforts) isn't always foolproof.

If your shipment arrives damaged, or if it's simply incorrect, please contact our customer service team at 800-461-5527, ext 360. We'll discuss the damage with the shipper, and we'll take care of the replacement or exchange. All damaged products must be repackaged and returned to us, which we'll arrange with a Return Authorization Number.

We recognize the importance of your purchase, and we do everything we possibly can to assure great success with the order. And you can rest assured that we're here for you, should anything go wrong. (And you can also rest assured that it doesn't go wrong hardly ever.)

Read our full return policy.


Sunday, May 15, 2011 by steve cook

I need to return 1 damaged tire. Can you advise me as to how to package and return the tire to you in the most cost-effective way? USPS?
Wednesday, June 15, 2011 by sam thaneemit

I bought a set of General tires in April and put them on my van 3 weeks ago. Less than 5000 km, two out of four developed bulge on their sides. Ship them back to you from Japan will be very expensive. What can you do?
Friday, April 12, 2013 by casey bechtel

I need to return 4 tires and I live close to the distribution center. Can I drop them off?
Friday, April 12, 2013 by Tire Rack Team

Unused product that has not been driven on is eligible for a return and can be taken to our Georgia distribution center. If the tires have been used, please contact our customer service department at (800) 461-5527 ext. 4360.
Wednesday, May 28, 2014 by Ross

I had mistakenly ordered the wrong size tires. Called for return authorization. Very easy and simple process.
Thursday, September 11, 2014 by Rich MacDonnell

I ordered tires last Dec. They have never been used or even unwrapped. Can I return them. order number on UPS label is N27351801
Thursday, September 11, 2014 by Tire Rack Team

Rich, returns for refunds are only available within 30 days of delivery. http://www.tirerack.com/about/return.jsp
Wednesday, January 17, 2018 by Brian Bullock

Ordered two tires and when the mechanic went to put them on - he realized they were the wrong size. The tires have never been ridden on and is within the 30 days of purchase. Can I return the tires to the Delaware Distribution Center?
Thursday, January 18, 2018 by Tire Rack Team

Brian Bullock, please contact our customer service department and they will help you return the incorrect tires and help you get the appropriate tires for your car.

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