Still buying tires after 26 years.

Wednesday, February 17, 2010 by Tim Joines
 It is great to hear from happy customers. Especially when they have been with us for 26 years and that we also have the opportunity to help the next generation with their tire and wheel needs.

Here is nice feedback from a customer regarding a recent tire purchase:

“I have purchased through Tire Rack since the first ad I saw in Car and Driver back around 1982 or 83....the Rack has always offered a great price point and until very recently I've been quite loyal, have always recommended them to others due primarily to their winter Tire/Wheel Packages.

Well my son who is a college sophomore brought me back to you guys when his 86 Toyota Celica GTS needed snows ASAP as the 205/60-R14 BFGoodrich Traction T/A H tires on 7" alloys just weren't getting it done for their second snow season, and the offerings in a 14" are extremely limited elsewhere.

He is commuting from Shaftesbury, MA (high elevation, 13 "S" curves) to Enfield, CT. It is about as treacherous and varied as you could experience in New England.

General Tire Altimax Arctic Winter tire, Snow tireAlex at Tire Rack walked me through my son's selection of the General Altimax Arctic and helped us choose a 185-65 R 14 for the 6" steelies that we had, have proven to be the best (studable, but un-studded) snow tire in the family.

This tire has so far exceeded my son's experience w/other studded snow tires.

From the fitment call at 11:15 AM to Alex, the follow-up emails, and confirmation, to him making it easy to arrange pick-up at the Windsor Locks warehouse facility during a lunch break, the folks were all awesome.

Right down to the shipper at the dock who met me w/a stack of tires as I backed into the dock. WOW....such service. leaving the facility by 12:45PM, and having my favorite local tire installer mount and balance for me that afternoon, and installed on my son's car the that evening for his commute to work from school.

Thanks Alex and Tire Rack, your customer service rocks.

PS: TXT from my son after the Storm last night......These new snows DESTROY. OMG it's all ice w snow on top now and it’s like dry pavement I want a subie with them Muhahahah.

Tire Rack has re-established a benchmark for customer service for this service. -- Steve in Massachusetts”

I’ve only been with the company since 1987 so Steve is more loyal than I am.

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