"What if I need to return after I order tires online?"

Friday, February 5, 2010 by Tire Rack Team
We get this question a lot when our customers choose to order tires online. And while we stand behind our products and the methods we use to ship them, we realize that the system (despite our best efforts) isn't always foolproof.

If your shipment arrives damaged, or if it's simply incorrect, please contact our customer service team at 800-461-5527, ext 360. We'll discuss the damage with the shipper, and we'll take care of the replacement or exchange. All damaged products must be repackaged and returned to us, which we'll arrange with a Return Authorization Number.

We recognize the importance of your purchase, and we do everything we possibly can to assure great success with the order. And you can rest assured that we're here for you, should anything go wrong. (And you can also rest assured that it doesn't go wrong hardly ever.)

Read our full return policy.

Reflections on a great winter season!

Tuesday, February 2, 2010 by Damon Witters
As I sit here on a day in early February staring at the phone to ring, I have a chance to reflect on what a great winter season it was this year. I was able to help quite a few customers get through the winter and many people purchased before the first snow fall this season.
Winter driving

Let me take a minute to explain how important ordering early can be.

Every year we can always count on the calls for winter product from late September through Christmas.  But this year I saw an animal of a different color I have never seen in my 7 years here:  More calls earlier than in years past.  And I'm not talking the people who woke up and called us with their first cup of coffee here, either.  I'm talking about pro-active people.  You know, the ones you always secretly resent because at the end of the day their to-do lists are always all checked off and they go home with spotless desks!
 
But joking aside, a trend we have seen in the past here at Tire Rack is some scrambling in Mid-December to buy whatever's left because people hoped they could get through the year on all-season tires instead of Blizzaks, or Michelin X-Ice, or any snow tire.  This year we helped quite a few driver in October, and that's a great thing.

Why?  Because it means people are listening.

Listening to their friends who buy snow tires.  Listening to us. Watching the advertising (have you seen our new commercials on TV?  Pretty snazzy.) in both print and online.  Generally "getting it" that winter tires really do get you and your family from A-B more safely.  Helping more people in October this year means that people are excited about getting into safer tires before the white-knuckle trip to work one morning in late November on three-quarter worn all seasons seemed like they would get through one more winter.  It's an exciting trend to see, and we hope it continues. 

Because really, how much fun is it to use the car in front of you to stop?  

If you have not tried a real dedicated snow tire yet, think about putting a set at the top of the list next year.


Early.




35X12.5R15 BF Goodrich Tires KM2 Mud Tires

Tuesday, October 20, 2009 by Chad Hocker

I would like to pass on some information on the BF Goodrich 35X12.5R15 MT TA KM2 Tires.  I have received a few e-mail questions regarding availability on these tires.  BF Goodrich has launched the tire and we expect to receive the first shipments in 4-6 weeks out around the first of June. We are accepting orders for the tires which our system will fill in the order they are received. You're welcome to place a tire order on-line at any time, I would recommend placing the order sooner than later to get the new BFG KM2 soon as possible.
BFGoodrich MT TA KM2

Need Challenger tires?

Monday, September 28, 2009 by Tire Rack Team
Find Challenger tires using Tire Rack's "search by vehicle" feature. It's quick and easy, and brings to your attention a variety of tires that will be a perfect fit for your vehicle. Here are a few best sellers for the 2009 Dodge Challenger RT in 245/45-20: 


If you're not sure what tires are right for your vehicle, our Tire Decision Guide will provide you performance category recommendations to consider. Or, you can always contact us. We're here to help with your online order.

Can you really order tires online?

Monday, September 28, 2009 by Tire Rack Team

Why, yes. You can! Tire Rack makes it really easy for you to shop for tires online. We have a lot of in-stock industry leading, high performance tires:
 


So when it comes to using our site, the opportunities are endless. Shop for tires by vehicle or size. Browse by brand. Whatever your path to a decision, you'll find consumer reviews and Tire Rack test results along the way. And don't hesitate to contact us, we're always willing to assist you with your online tire order. We're all about the customer service. And tires, of course.